Jim & Sons understands how important our customers' peace of mind is to them. This is why our ATRA automatic transmission repair shop - proudly serving the greater Akron ~ Canton areas - stands behind the quality of the work our professionally trained staff offers to each and every one of our customers who choose us to work on their automatic transmission. As an ATRA transmission shop serving the greater Akron ~ Canton areas, Jim & Sons is able to offer our customers the ATRA Golden Rule Warranty! The Golden Rule Warranty is a nationwide warranty protection plan issued and serviced only by authorized ATRA members in good standing with ATRA - transmission repair shops like Jim & Sons Transmission! ATRA is the largest network of automatic transmission repair shops in the world, making the Golden Rule warranty the most widely accepted warranty of any chain or franchise!
Everyone at the business was very professional and informative. They took care of us quickly and gave us an analysis that was very helpful.
CHUCK NASSAR of AKRON Ohio
"Everyone at the business was very professional and informative. They took care of us quickly and gave us an analysis that was very helpful. NO CHARGE ......WOW.......WE WILL ONLY USE JIM AND SONS IN FUTURE"
It was nice to deal with a business that cares and makes the customer feel like they can ask questions.
Tom Pollock of Mogadore Ohio
"Thank you very much for your honesty and kindness. I was very impressed with your politeness both over the phone and in person. It was nice to deal with a business that cares and makes the customer feel like they can ask questions."
His shop is incredibly clean and his staff is great. I can not say enough about Jim, except that I would like to steal him and have him here in D.C.
Washington District of Columbia
Mary Manzari of Washington District of Columbia
"Once again, Jim has come to my rescue. I live in Washington, D.C., and whenever I am in Akron I have Jim service the transmission on my 2004 Honda Odyssey (200,000 miles). Whenever I have an issue or question about my transmission, I call Jim. Actually, I call Jim whenever I have a question regarding my van. ... I call him from the Honda service dealer as well ... Even though I am in D.C. he is always there, professional and ALWAYS helps me. I really trust him. In 2003, Jim rebuilt the transmission on my 1998 Grand Voyager. His shop is incredibly clean and his staff is great. I can not say enough about Jim, except that I would like to steal him and have him here in D.C."
Outstanding customer service, reasonably priced, and quality work characterize Jim & Sons Transmissions from my experience.
Dave P. of Baltimore Maryland
"Outstanding customer service, reasonably priced, and quality work characterize Jim & Sons Transmissions from my experience. I took my 2000 Honda Accord to them nearly two years ago to rebuild the transmission, primarily because they provided the lowest estimate and because of the good reviews I saw. I was not disappointed. They fixed the transmission for the price stated and everyone on their staff was a pleasure to work with. They kept me informed of the progress and finished the work on time. They also back their work. Most recently I had a different, intermittent issue with the same car. Although I live more than 300 miles away, I took my car to them again. They worked with me to find a rental car while they troubleshot the issue. They showed their expertise in finding and fixing the problem and were extremely fair, even though the car was outside warranty. This impressive family run business seems to care about integrity first, over profit. I wish more businesses were run like Jim & Sons Transmission."
I would strongly recommend Jim & Sons to anyone in upper Ohio.
Rock Hill South Carolina
Coy Cruse of Rock Hill South Carolina
"February two years ago I found myself in your community due to a lose in our family. While there my transfer case locked up and rendered my Tahoe immobile, four states away from home. Jim & Sons took fantastic care of my needs and had me back on the road within hours. Max Currier was my service advisor. He, Bev and the entire staff were caring of my situation, courteous and very professional. I would strongly recommend Jim & Sons to anyone in upper Ohio. Thanks again, Coy Cruse"
I cannot express enough of my gratitude to these people who not only treated me fairly, efficiently and professionally but with more kindness than I have ever experienced from total strangers who cared enough to make my life safe.
B.J. Webb of Stow, Ohio
"I cannot say enough good things about Jim & Sons Transmission Specialist! I got in my car to go to work and my gear shift was a wet noodle. I stood in my drive in total dismay. I called Jim and Sons to ask for help. Within 20 minutes, Beverly had a tow truck in my driveway and to top that off he was not only professional but kind. That was my first indication that I had called the right person. After I got to work Max called to give me an update. The next morning, I received another call from Max giving me the morning update and expense report. By the afternoon I got a call saying my car was ready for pick up. I am a senior citizen. I cannot express enough of my gratitude to these people who not only treated me fairly, efficiently and professionally but with more kindness than I have ever experienced from total strangers who cared enough to make my life safe. God answered my prayers...Jim & Son cares for you. Thank you from the bottom of my heart. B.J. Webb Stow, Ohio"
I would recommend Jim & Sons to everyone.
Tom Callihan of Akron Ohio
"I would recommend Jim & Sons to everyone. Thought I had a transmissions problem for several months, afraid to go to the dealer!!!They got me right in, great service & excellent price. Was not a transmission problem at all!!! Thank you everyone at Jim & Sons!"
In the end I was provided a quality service for an affordable price I feel.
James Johnson of Kent Ohio
"I brought my car to Jim and Sons in Cuyahoga Falls on recommendation from John at Dennings Auto in Kent. I am good friends with him and trust his judgement since usually its me or him that does all the work on my vehicles. I initially was impressed with the facility, definitely a nice clean shop. My 2003 Buick Lesabre had the check engine light on and was throwing transmission codes. I got at least 4 calls in the 2 days the car was there, informing me of exactly what they were doing, and giving me firm estimates of what we're looking at in price. In the end the fix ended up being somewhat simple and cost efficient. They made sure to make me aware of what the cost of the fix was going to be and what my overall cost would be including the labor costs I had already been made aware of. When I got the car back I was definitely satisfied with the repairs. I took it to e-check and it passed with no problems. In the end I was provided a quality service for an affordable price I feel. The staff at this location were also very nice and accommodating, which is appreciated. I would definitely recommend your shop and I will be coming back if I have any transmission issues."
Honest, professional, friendly people with a long-standing reputation.
Bob Thompson of Stow Ohio
"Took our 04 Trailblazer with a 4WD problem to Jim's based on our regular mechanic's recommendation. Very glad we did! Max called me with a preliminary diagnosis on the problem and fortunately it didn't involve any new parts or expensive labor costs. In fact, Max gave me some tips to avoid having it reoccur. Honest, professional, friendly people with a long-standing reputation."
I will say I am amazed at the accurate diagnostics along staying true to the estimates!
Carl Brown of Stow Ohio
"My 4 wheel drive hasn't worked in about 3 years. Finally having put the funds together to even think about getting it looked at, I sought out a garage. The important aspect was getting a garage to diagnose the problem correctly, I didn't want someone just throwing parts at it, hoping to fix the problem. Another garage recommended Jim & Sons. Dan diagnosed 2 different problems, with a cost factor for each. I will say I am amazed at the accurate diagnostics along staying true to the estimates! To further better the experience at Jim & Sons, the problems were fixed 2 days prior than expected. Although I only got to try out the 4 wheel drive in the snow for the last big snow we had, I'm impressed. Jim & Sons doesn't only fix transmissions, but axles & computer related problems as well. Thank you Dan & Amanda for keeping me updated with the expected return of my vehicle depending on availability of the parts you had to order. I was surprised they had rental vehicles at a reasonable rate. They even offered a ride back home after I dropped off my vehicle! I highly recommend Jim & Sons. "