Customer Reviews

I would like to thank everyone at Jim & Sons that put in the extra effort to get the transmission problem fixed for my Dodge Dakota! These guys, Dan, and Max in particular, really put the time and care into working around my busy schedule, and properly diagnosed the problem. Throughout the process, I was kept informed with repair updates. Real people solving real problems!

I had a very expensive Avanti performance sports coupe updated with a five-speed transmission at Jim & Sons' shop in Cuyahoga Falls. The work the technicians did was flawless. My Avanti drives like a dream now. The attention to detail at this shop is just unheard of anymore! It is so nice doing business with professionals such as those working at Jim & Sons in Cuyahoga Falls. These people are the best!

I can not express enough appreciation for the honesty and kindness I experienced at your transmission shop in Cuyahoga Falls. The politeness, both over the phone and in person, was truly exceptional. It was so nice dealing with a local business that cares, and really makes a customer feel comfortable in knowing they can ask questions about the repair process.

I just wanted to let your team know what a pleasant experience I had at your transmission shop in Cuyahoga Falls. I experienced the unfortunate event of a transmission failure in my 1994 Lexus ES300. First, the problem started with me being stranded at work, 30 miles away from my home in Cuyahoga Falls. The transmission in my Lexus had been acting up, so I called to get an appointment for a transmission inspection later in the week. Needless to say, I never made the appointment as my car would not move — except in reverse! I called Jim and Sons and talked to Melissa, explaining my problem. Melissa promptly dispatched a tow truck to retrieve my Lexus. The vehicle was inspected upon being delivered to the shop in Cuyahoga Falls. When the inspection was completed, Max (the service adviser) called to inform me that the transmission had failed and needed rebuilding. Understandably, with a car that had 184k miles, it was time for some repairs. Max explained the rebuild process, including the length of repair, cost, and answering all of my questions. The transmission was rebuilt according to schedule and at the estimated cost. It was as good as new. The staff at Jim & Sons Transmission Specialists were professional, courteous, and had me back on the road again as promised. I would recommend anyone that is experiencing transmission problem to pay a visit to Jim & Sons Transmission in Cuyahoga Falls. Subsequently, I have taken two other cars to their shop for transmission maintenance and based upon my first experience will not go anywhere else!

Thanks for the excellent work your shop in Cuyahoga Falls did at stopping the transmission leak my car was experiencing. I appreciate the manner in which the technicians at your shop took my car in, inspected it, and repaired it. I would also like to say thanks for giving me such an accurate repair estimate, the charges for your work which were 100% less than I had anticipated. I am wishing that you will continue to have the best of success for your transmission shop in Cuyahoga Falls.

I just wanted to take a moment to thank you for the excellent service we received at your shop in Cuyahoga Falls. My truck was ready when you said it would be. When I experienced a problem with the truck shortly after the repair, it was promptly towed and fixed immediately. There was no additional charge even though it had nothing to do with the original transmission problem. With services like those found at Jim & Sons, I understand why yours is the best transmission shop in the Akron Ohio area! Thank you again for a great job.

My 4-wheel drive had not been working for nearly 3 years. Finally, having saved enough money to even think about getting it fixed, I sought out a transmission shop in the Akron area. The important aspect was getting a shop to diagnose the problem correctly. I did not want someone just throwing parts at it in the hope of fixing the problem. Another shop in Cuyahoga Falls recommended Jim & Sons. Dan diagnosed 2 different problems, providing me with repair estimates for each one. In the end, I can say I was amazed at the accuracy of the problem diagnostics, along with staying true to the service estimates! Furthermore, my truck's transmission problems were fixed 2 days prior than I expected they would be. Although I only got to try out the 4-wheel drive in the snow for the last big snow we had, I am really impressed. Jim & Sons does not only fix transmissions but axles & computer-related problems as well. Thank you Dan & Amanda for keeping me updated with the expected return of my vehicle depending on the availability of the parts you had to order. I was surprised they had rental vehicles at a reasonable rate. They even offered a ride back home after I dropped off my vehicle! I highly recommend Jim & Sons in Cuyahoga Falls.

I would recommend Jim & Sons in Cuyahoga Falls to anyone & everyone in the Akron area with a transmission problem. I had thought I had a transmission problem for several months and was fearful of taking my care to the dealership to be repaired! Jim & Sons got my vehicle right in, the service was great, and I received excellent pricing. In the end, it was not a transmission problem at all!

Fantastic! Jim & Sons completed my transmission repair well — and for a great price. Their staff was extremely friendly and knowledgeable and would not take my car anywhere else for service. Would recommend this transmission shop to anyone!

Thank you for resurrecting my Honda CRV. The transmission went out on it, and after getting a rebuild estimate from another transmission shop in Akron, I had it brought into Jim & Sons in Cuyahoga Falls. They towed my car, diagnosed the problem, provided me with an estimate, and even towed my car back home. At first, we were going to just sell the Honda, as the cost for a rebuilt transmission was hard to swallow for a 2001 vehicle with 175K miles. But, along with their rebuild estimate, they informed me that the rest of the car was in very good shape and would last as long as the rebuilt transmission. After deciding to proceed with the job, Jim & Sons towed it back to the shop — free of charge. Their transmission specialists fixed my Honda in record time and even fixed a couple of other problems for the cost of the parts only. My runs and handles like the day I drove it off the lot of the Honda dealership. Thank you for saving me from having another car payment to deal with, and giving new life and value to my Honda CRV!