North Canton 330 768 7643
Cuyahoga Falls 330 923 8604

Customer Reviews

Jim & Sons Transmission invites you to read the customer reviews & check rating scores for the repairs and services done at our 2 family-owned transmission repair shops serving the Akron area. We hope that when "best transmission shops near me" or "best auto mechanic near me" is searched on websites like Google, Yahoo, or Yelp, Jim & Sons Transmission will be found to have the best customer ratings and reviews than any of the other transmission repair shops in Cuyahoga Falls, North Canton, or the greater Akron area . Please feel free to request a price quote or schedule an appointment at any time using our online forms.
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  • Total Reviews:
  • 69
  • Customer Service:
  • 5
  • Shop Cleanliness:
  • 5
  • Repair Timeliness:
  • 5
  • Cost Estimate:
  • 5
  • Would Recommend:
  • 5
  • Overall Rating:
  • 5
  • I would like to thank everyone at Jim & Sons that put in the extra effort to get the transmission problem fixed for my Dodge Dakota! These guys, Dan, and Max in particular, really put the time and care into working around my busy schedule, and properly diagnosed the problem. Throughout the process, I was kept informed with repair updates. Real people solving real problems!

    Jason Smith
    Stow OH
    Our Response
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    Jason, thank you for taking a moment to share your appreciation about how our shop was able to help you out with the transmission problem on your Dodge Dakota. Always appreciate such great feedback.

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  • I had a very expensive Avanti performance sports coupe updated with a five-speed transmission at Jim & Sons' shop in Cuyahoga Falls. The work the technicians did was flawless. My Avanti drives like a dream now. The attention to detail at this shop is just unheard of anymore! It is so nice doing business with professionals such as those working at Jim & Sons in Cuyahoga Falls. These people are the best!

    Hugh McLaughlin
    Cuyahoga Falls OH
    Our Response
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    Mr. McLaughlin, What a kind review for you to share about our transmission shop. Working on your Avanti was a real pleasure, as it is not too often our technicians get to service such a treasured vehicle as your Avanti. We look forward to being of further service to you for many years to come.

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  • I can not express enough appreciation for the honesty and kindness I experienced at your transmission shop in Cuyahoga Falls. The politeness, both over the phone and in person, was truly exceptional. It was so nice dealing with a local business that cares, and really makes a customer feel comfortable in knowing they can ask questions about the repair process.

    Tom Pollock
    Mogadore OH
    Our Response
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    Tom, We are so glad our team made you feel comfortable with the process of fixing your transmission at our shop in Cuyahoga Falls. As a local business, we strive to be polite and courteous to all of our customers. Thank you for taking the time to write a review of your experience with Jim & Sons Transmission Specialists.

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  • I just wanted to let your team know what a pleasant experience I had at your transmission shop in Cuyahoga Falls. I experienced the unfortunate event of a transmission failure in my 1994 Lexus ES300. First, the problem started with me being stranded at work, 30 miles away from my home in Cuyahoga Falls. The transmission in my Lexus had been acting up, so I called to get an appointment for a transmission inspection later in the week. Needless to say, I never made the appointment as my car would not move — except in reverse! I called Jim and Sons and talked to Melissa, explaining my problem. Melissa promptly dispatched a tow truck to retrieve my Lexus. The vehicle was inspected upon being delivered to the shop in Cuyahoga Falls. When the inspection was completed, Max (the service adviser) called to inform me that the transmission had failed and needed rebuilding. Understandably, with a car that had 184k miles, it was time for some repairs. Max explained the rebuild process, including the length of repair, cost, and answering all of my questions. The transmission was rebuilt according to schedule and at the estimated cost. It was as good as new. The staff at Jim & Sons Transmission Specialists were professional, courteous, and had me back on the road again as promised. I would recommend anyone that is experiencing transmission problem to pay a visit to Jim & Sons Transmission in Cuyahoga Falls. Subsequently, I have taken two other cars to their shop for transmission maintenance and based upon my first experience will not go anywhere else!

    Matt Beck
    Cuyahoga Falls OH
    Our Response
    View Ratings

    Matt, It was so kind of you to take the time from your busy schedule to share such a nice review of having the transmission rebuilt for your Lexus. The team at our shop in Cuyahoga Falls always welcomes such feedback as it goes a long way in confirming our reaching the goal of being the best transmission shop in Cuyahoga Falls and surrounding Akron Ohio area.

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  • Thanks for the excellent work your shop in Cuyahoga Falls did at stopping the transmission leak my car was experiencing. I appreciate the manner in which the technicians at your shop took my car in, inspected it, and repaired it. I would also like to say thanks for giving me such an accurate repair estimate, the charges for your work which were 100% less than I had anticipated. I am wishing that you will continue to have the best of success for your transmission shop in Cuyahoga Falls.

    Bob Doherty
    Akron OH
    Our Response
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    Bob, Thank you for taking the time to leave some comments about our transmission shop in Cuyahoga Falls. We strive to always give the most accurate repair estimates and knowing we came in at 100% less than what you anticipated for the repair really made our day!

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  • I just wanted to take a moment to thank you for the excellent service we received at your shop in Cuyahoga Falls. My truck was ready when you said it would be. When I experienced a problem with the truck shortly after the repair, it was promptly towed and fixed immediately. There was no additional charge even though it had nothing to do with the original transmission problem. With services like those found at Jim & Sons, I understand why yours is the best transmission shop in the Akron Ohio area! Thank you again for a great job.

    Brennan Kolton
    Stow OH
    Our Response
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    Brennan, Thank you for taking the time to leave such a nice review about the services we did for you at our shop in Cuyahoga Falls. Our entire team really strives to give our clients the service they expect and deserve from an automotive repair shop, and comments such as yours go a long way in helping us know we are realizing our goal of being the best transmission shop in the greater Akron area.

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  • My 4-wheel drive had not been working for nearly 3 years. Finally, having saved enough money to even think about getting it fixed, I sought out a transmission shop in the Akron area. The important aspect was getting a shop to diagnose the problem correctly. I did not want someone just throwing parts at it in the hope of fixing the problem. Another shop in Cuyahoga Falls recommended Jim & Sons. Dan diagnosed 2 different problems, providing me with repair estimates for each one. In the end, I can say I was amazed at the accuracy of the problem diagnostics, along with staying true to the service estimates! Furthermore, my truck's transmission problems were fixed 2 days prior than I expected they would be. Although I only got to try out the 4-wheel drive in the snow for the last big snow we had, I am really impressed. Jim & Sons does not only fix transmissions but axles & computer-related problems as well. Thank you Dan & Amanda for keeping me updated with the expected return of my vehicle depending on the availability of the parts you had to order. I was surprised they had rental vehicles at a reasonable rate. They even offered a ride back home after I dropped off my vehicle! I highly recommend Jim & Sons in Cuyahoga Falls.

    Carl Brown
    Stow OH
    Our Response
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    Carl, Thank you for taking the time to comment about how our team was able to get your 4-wheel drive truck back up and running for you. Understanding how expensive transmission problems can be to diagnose and repair, our team does all it can to make sure estimates are accurate and there are not any surprises when the vehicle is ready to be picked up by our clients.

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  • I would recommend Jim & Sons in Cuyahoga Falls to anyone & everyone in the Akron area with a transmission problem. I had thought I had a transmission problem for several months and was fearful of taking my care to the dealership to be repaired! Jim & Sons got my vehicle right in, the service was great, and I received excellent pricing. In the end, it was not a transmission problem at all!

    Tom Callihan
    Akron OH
    Our Response
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    Mr. Callihan, Jim & Sons is thankful that you thought to share your comments about our transmission shop. It was really fortunate that the problem with your car was not with the transmission.

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  • Fantastic! Jim & Sons completed my transmission repair well — and for a great price. Their staff was extremely friendly and knowledgeable and would not take my car anywhere else for service. Would recommend this transmission shop to anyone!

    Nathan Swift
    Cleveland OH
    Our Response
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    Nathan, thank you for thinking to leave some comments about the team at Jim & Sons in Cuyahoga Falls. We always appreciate such thoughts as yours, as they help us in knowing we are doing our job of keeping clients satisfied with our offered services.

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  • Thank you for resurrecting my Honda CRV. The transmission went out on it, and after getting a rebuild estimate from another transmission shop in Akron, I had it brought into Jim & Sons in Cuyahoga Falls. They towed my car, diagnosed the problem, provided me with an estimate, and even towed my car back home. At first, we were going to just sell the Honda, as the cost for a rebuilt transmission was hard to swallow for a 2001 vehicle with 175K miles. But, along with their rebuild estimate, they informed me that the rest of the car was in very good shape and would last as long as the rebuilt transmission. After deciding to proceed with the job, Jim & Sons towed it back to the shop — free of charge. Their transmission specialists fixed my Honda in record time and even fixed a couple of other problems for the cost of the parts only. My runs and handles like the day I drove it off the lot of the Honda dealership. Thank you for saving me from having another car payment to deal with, and giving new life and value to my Honda CRV!

    Heath Katy & Nolan Taylor
    Cuyahoga Falls OH
    Our Response
    View Ratings

    Nolan, Thank you for taking the time to share your experience with Jim & Sons. We were so happy to save you from another car payment, and we are confident you will be driving your Honda around the Cuyahoga Falls and greater Akron area for many more years to come.

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