I will not go anywhere else based on my first experience!
Cuyahoga Falls Ohio
Cuyahoga Falls Ohio
"I just wanted to let you know what a pleasant experience I had when I had the unfortunate event of my transmission completely failing in my 1994 Lexus ES300. First of all, this all started with me being stranded 30 miles away from home while away at work. The transmission had been acting up so I called to get an appointment for a check-up later in the week. I didn't make the appointment needless to say, the car would not move, except in reverse! I called Jim's and talked to Melissa explaining the situation and she promptly sent out a tow truck to retrieve my car. Upon delivery of the car to the shop, it was inspected and Max called me to explain that the transmission had failed and would need to be rebuilt. Understandably, with a car that had 184k miles on it, that it was time for some repairs to a transmission I never did anything to, except have the fluid replaced at regular frequency. Max explained the process, the timing of the repairs, the cost and answered my questions regarding the transmission and car. The transmission was repaired on time, as specified in the estimate, good as new. The staff at Jim & Son's Transmission were professional, courteous, and had me back on the road again as promised. I would recommend anyone that is experiencing transmission difficulties to pay a visit to Jim & Son's Transmission. I subsequently taken my two cars for transmission maintenance and I will not go anywhere else based on my first experience! Thank you Melissa, Max and staff."
Would you like to know what is wrong with Jim and Sons? Absolutely nothing!
"Would you like to know what is wrong with Jim and Sons? Absolutely nothing! For the past two weeks I have had a horrible squealing noise coming from underneath my truck. A friend looked at it, told me it was the u-joints and offered to fix it for me. While I did appreciate his generosity, the squealing continued after his attempt. I then took my truck to a large chain auto service center to get their opinion and an estimate. Their diagnosis was also the u-joints and their estimate was through the roof. I asked another friend if he knew of an honest affordable place that I could take my vehicle. Before I could finish asking he blurted out "Jim and Sons". I set up an appointment to have my truck looked at the next day. Beverly and Max were two people that I dealt with at Jim and Sons. I do not think I have ever had a more pleasant experience dealing with anyone not only in an Auto shop but also in any service industry as I had with those two. My truck was dropped off the following day. Beverly was nice enough to drive me back to work within minutes. A few hours later Max called to let me know that my truck was ready. Not only did they save me well over $200.00, they also fixed the u-joint that my friend installed incorrectly.I would recommend Jim and Sons in a heartbeat to anyone. Do yourself a favor and go see them. You will not regret it."
It was nice to deal with a business that cares and makes the customer feel like they can ask questions.
"Thank you very much for your honesty and kindness. I was very impressed with your politeness both over the phone and in person. It was nice to deal with a business that cares and makes the customer feel like they can ask questions."
Over all I must say that I am very thankful for their service and their professionalism and I feel like they cherish their customers and are passionate about doing a good job.
"Came in to Jim & Son's per referral to fix my broken manual transmission. I was aware that it would not be cheap to get it replaced so initially I asked for an estimate. Dan and Max accurately quoted the job and answered all the questions I had. I dropped of my car and was given a rental for for the week that they needed to complete the work. In the end Max was able to rebuild my transmission which saved me some money and I was given a good warranty with job. I came back once again to change transmission fluid, because it shifted a little unsmoothly in cold weather, which they gladly took care of. Over all I must say that I am very thankful for their service and their professionalism and I feel like they cherish their customers and are passionate about doing a good job. Thanks to the whole team and to Beverly in front for your help. I strongly recommend Jim & Son's for any future customer."
In the end I was provided a quality service for an affordable price I feel.
"I brought my car to Jim and Sons in Cuyahoga Falls on recommendation from John at Dennings Auto in Kent. I am good friends with him and trust his judgement since usually its me or him that does all the work on my vehicles. I initially was impressed with the facility, definitely a nice clean shop. My 2003 Buick Lesabre had the check engine light on and was throwing transmission codes. I got at least 4 calls in the 2 days the car was there, informing me of exactly what they were doing, and giving me firm estimates of what we're looking at in price. In the end the fix ended up being somewhat simple and cost efficient. They made sure to make me aware of what the cost of the fix was going to be and what my overall cost would be including the labor costs I had already been made aware of. When I got the car back I was definitely satisfied with the repairs. I took it to e-check and it passed with no problems. In the end I was provided a quality service for an affordable price I feel. The staff at this location were also very nice and accommodating, which is appreciated. I would definitely recommend your shop and I will be coming back if I have any transmission issues."
My experience with Jim and Son's Transmission was awesome.
"My experience with Jim and Son's Transmission was awesome. It was an absolute pleasure dealing with Wayne and Amber. In two days the transmission in my 2007 Chevrolet 3500 was rebuilt and it was back on the road. On a scale of 1 to 10, I rate this business a 10."
Fantastic! Did the job well for a great price. Staff is friendly and knowledgeable.
"Fantastic! Did the job well for a great price. Staff is friendly and knowledgeable. I won't take my car anywhere else. Would recommend to anyone!"
I cannot express enough of my gratitude to these people who not only treated me fairly, efficiently and professionally but with more kindness than I have ever experienced from total strangers who cared enough to make my life safe.
"I cannot say enough good things about Jim & Sons Transmission Specialist! I got in my car to go to work and my gear shift was a wet noodle. I stood in my drive in total dismay. I called Jim and Sons to ask for help. Within 20 minutes, Beverly had a tow truck in my driveway and to top that off he was not only professional but kind. That was my first indication that I had called the right person. After I got to work Max called to give me an update. The next morning, I received another call from Max giving me the morning update and expense report. By the afternoon I got a call saying my car was ready for pick up. I am a senior citizen. I cannot express enough of my gratitude to these people who not only treated me fairly, efficiently and professionally but with more kindness than I have ever experienced from total strangers who cared enough to make my life safe. God answered my prayers...Jim & Son cares for you. Thank you from the bottom of my heart. B.J. Webb Stow, Ohio"
I highly recommend them and would NEVER take my car anywhere else!
"I can't thank you guys enough. I had taken my car to another very reputable transmission shop and was told I needed a new transmission that would cost me $4,500.00! I took it to Jim and Sons Transmission for another look (which they did for free. I had to pay 260.00 to the other place to check it out and flush out the fluid!) Max called and said not only did I not need a new transmission but that I could get it done for free! He knew of the problem and knew that there was an extended warranty put on it for that specific problem. He had all the paperwork ready for me to take the car to the dealer and it was repaired in an hour free of charge. They were so knowledgeable, friendly and honest. I highly recommend them and would NEVER take my car anywhere else!"
I would recommend Jim & Sons to anyone, and I told my mechanic that he should feel confident doing the same.
"The fact that Jim & Sons is a family business was clear throughout my experience: everyone was friendly, professional, straightforward, and willing to work with my schedule. My transmission was rebuilt within the estimated cost and time frame that were given after the assessment, and Max even went above and beyond by spending a significant part of a day fixing a problem with the car stereo code that was a flaw of the car, not the service. I would recommend Jim & Sons to anyone, and I told my mechanic that he should feel confident doing the same. "
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