Scott Benedum - Technician
Their pricing was MORE than reasonable. Hopefully I will not need their wonderful service on a routine basis but if I do, I will not hesitate to return to them.
Barb Knupp of Akron Ohio
"Normally when one hears the word "transmission" it is asscociated with the phrase "national debt"! This is certainly NOT the case with Jim and Sons. I found them to be very friendly, honest and accommodating in our dealing. Their pricing was MORE than reasonable. Hopefully I will not need their wonderful service on a routine basis but if I do, I will not hesitate to return to them. Thanks guys!!!"
Excellent service, knowledgeable people, great customer service! 5 Star service across the board.
Walton Hills Ohio
Michelle Santantonio of Walton Hills Ohio
"Excellent service, knowledgeable people, great customer service! 5 Star service across the board."
I will not go anywhere else based on my first experience!
Cuyahoga Falls Ohio
Matt Beck of Cuyahoga Falls Ohio
"I just wanted to let you know what a pleasant experience I had when I had the unfortunate event of my transmission completely failing in my 1994 Lexus ES300. First of all, this all started with me being stranded 30 miles away from home while away at work. The transmission had been acting up so I called to get an appointment for a check-up later in the week. I didn't make the appointment needless to say, the car would not move, except in reverse! I called Jim's and talked to Melissa explaining the situation and she promptly sent out a tow truck to retrieve my car. Upon delivery of the car to the shop, it was inspected and Max called me to explain that the transmission had failed and would need to be rebuilt. Understandably, with a car that had 184k miles on it, that it was time for some repairs to a transmission I never did anything to, except have the fluid replaced at regular frequency. Max explained the process, the timing of the repairs, the cost and answered my questions regarding the transmission and car. The transmission was repaired on time, as specified in the estimate, good as new. The staff at Jim & Son's Transmission were professional, courteous, and had me back on the road again as promised. I would recommend anyone that is experiencing transmission difficulties to pay a visit to Jim & Son's Transmission. I subsequently taken my two cars for transmission maintenance and I will not go anywhere else based on my first experience! Thank you Melissa, Max and staff."
It was nice to deal with a business that cares and makes the customer feel like they can ask questions.
Tom Pollock of Mogadore Ohio
"Thank you very much for your honesty and kindness. I was very impressed with your politeness both over the phone and in person. It was nice to deal with a business that cares and makes the customer feel like they can ask questions."
They are very informative, honest, and make the process as painless as possible.
Laure Gauntner of Ravenna Ohio
"We all dread having our transmission go on our vehicles, but if you have to have it repaired go to Jim & Sons Transmission Specialists. They are very informative, honest, and make the process as painless as possible. Everyone that worked there was very friendly."
Jim and Sons Transmission is a very honest and professional shop.
Ryan Meffley of Homerville Ohio
"Jim and Sons Transmission is a very honest and professional shop. My family has been satisfied customers of Jim & Sons since 1985. Jim has rebuilt and serviced transmissions in many vehicles over the years for my dad. I currently live an hour away, but still bring my vehicles to Jim for service. I even brought my vehicles to Jim for service when I lived in Cincinnati for 8 years. Jim has done all the transmission, transfer case, and differential services on my 2005 F150 with 173,000 miles on it. Jim's shop overhauled the rear differential in 2010 and most recently replaced the clutch pack assembly in my 2005 F150. I have been completely satisfied with all the work, and appreciate the honesty from all of Jim's employees. I highly recommend Jim & Sons in Cuyahoga Falls or Canton for any transmission or driveline repairs or service. You won't find a better shop."
I would also like to say thanks for telling me the charges for your work which were 100% less than I had anticipated.
Bob Doherty of Akron Ohio
"Thank you for your excellent work you did stopping the transmission on my car from leaking fluid. I appreciate the manner in which you took my car in, inspected it and repaired it. I would also like to say thanks for telling me the charges for your work which were 100% less than I had anticipated. I'm wishing that you will continue to have the best of success in your business. "
I would recommend Jim and Sons for your transmission work.
Dennis Bonacorsi of Wadsworth Ohio
"I would recommend Jim and Sons for your transmission work. They were very professional and as a result of the repair, I'm driving my vehicle much longer than I thought I would! "
My experience with Jim and Son's Transmission was awesome.
Robert Gingerich of Minerva Ohio
"My experience with Jim and Son's Transmission was awesome. It was an absolute pleasure dealing with Wayne and Amber. In two days the transmission in my 2007 Chevrolet 3500 was rebuilt and it was back on the road. On a scale of 1 to 10, I rate this business a 10."
If Jim & Sons were a religion, I would sign up.
Pat Saueressig of Stow Ohio
"If Jim & Sons were a religion, I would sign up. At 4:30 on the Friday afternoon before a holiday weekend my transmission failed while towing a camper. A local dealership recommended J&S's. Tiffany assured me they could handle the job but not until Tuesday following Memorial Day. She provided me a recommended tow service that was able to come get the vehicle (out-of-town) on Sunday. They called me on Tuesday and promised an estimate by Thursday. They called Wednesday with the estimate and promised I'd have the vehicle back on Monday or Tuesday the following week. I was elated when they called on Friday morning to tell me the vehicle was ready to pick up with no surprises about my bill. They worked out all the details with the warranty company so I didn't have to get involved at all. These folks know how to provide customer service! Very prompt and professional and a great warranty to boot! "