Wayne Savage - Shop Manager
It was nice to deal with a business that cares and makes the customer feel like they can ask questions.
Tom Pollock of Mogadore Ohio
"Thank you very much for your honesty and kindness. I was very impressed with your politeness both over the phone and in person. It was nice to deal with a business that cares and makes the customer feel like they can ask questions."
Honest, professional, friendly people with a long-standing reputation.
Bob Thompson of Stow Ohio
"Took our 04 Trailblazer with a 4WD problem to Jim's based on our regular mechanic's recommendation. Very glad we did! Max called me with a preliminary diagnosis on the problem and fortunately it didn't involve any new parts or expensive labor costs. In fact, Max gave me some tips to avoid having it reoccur. Honest, professional, friendly people with a long-standing reputation."
His shop is incredibly clean and his staff is great. I can not say enough about Jim, except that I would like to steal him and have him here in D.C.
Washington District of Columbia
Mary Manzari of Washington District of Columbia
"Once again, Jim has come to my rescue. I live in Washington, D.C., and whenever I am in Akron I have Jim service the transmission on my 2004 Honda Odyssey (200,000 miles). Whenever I have an issue or question about my transmission, I call Jim. Actually, I call Jim whenever I have a question regarding my van. ... I call him from the Honda service dealer as well ... Even though I am in D.C. he is always there, professional and ALWAYS helps me. I really trust him. In 2003, Jim rebuilt the transmission on my 1998 Grand Voyager. His shop is incredibly clean and his staff is great. I can not say enough about Jim, except that I would like to steal him and have him here in D.C."
I will be back and I will also share with everyone I know how happy I am I went there and trusted them with my car.
Jim Marsteller of Brimfield Ohio
"Just fantastic and caring customer service!! I researched Jim & Son's before I took my classic car there- after reading all the other reviews I know I made the right choice- I had the same excellent experience- from the phone call to make the appointment, thru the service to the pick up- all just excellent - HONEST RELIABLE IN AND OUT AS PROMISED with no extras- no up selling- just what the car needed and what I asked for- no surprises. Now the most honest shop I have ever been to in my 50+ years. If you are reading this and deciding whether to take your car here or elsewhere read what all the customers say. I will be back and I will also share with everyone I know how happy I am I went there and trusted them with my car."
I will say I am amazed at the accurate diagnostics along staying true to the estimates!
Carl Brown of Stow Ohio
"My 4 wheel drive hasn't worked in about 3 years. Finally having put the funds together to even think about getting it looked at, I sought out a garage. The important aspect was getting a garage to diagnose the problem correctly, I didn't want someone just throwing parts at it, hoping to fix the problem. Another garage recommended Jim & Sons. Dan diagnosed 2 different problems, with a cost factor for each. I will say I am amazed at the accurate diagnostics along staying true to the estimates! To further better the experience at Jim & Sons, the problems were fixed 2 days prior than expected. Although I only got to try out the 4 wheel drive in the snow for the last big snow we had, I'm impressed. Jim & Sons doesn't only fix transmissions, but axles & computer related problems as well. Thank you Dan & Amanda for keeping me updated with the expected return of my vehicle depending on availability of the parts you had to order. I was surprised they had rental vehicles at a reasonable rate. They even offered a ride back home after I dropped off my vehicle! I highly recommend Jim & Sons. "
I cannot express enough of my gratitude to these people who not only treated me fairly, efficiently and professionally but with more kindness than I have ever experienced from total strangers who cared enough to make my life safe.
B.J. Webb of Stow, Ohio
"I cannot say enough good things about Jim & Sons Transmission Specialist! I got in my car to go to work and my gear shift was a wet noodle. I stood in my drive in total dismay. I called Jim and Sons to ask for help. Within 20 minutes, Beverly had a tow truck in my driveway and to top that off he was not only professional but kind. That was my first indication that I had called the right person. After I got to work Max called to give me an update. The next morning, I received another call from Max giving me the morning update and expense report. By the afternoon I got a call saying my car was ready for pick up. I am a senior citizen. I cannot express enough of my gratitude to these people who not only treated me fairly, efficiently and professionally but with more kindness than I have ever experienced from total strangers who cared enough to make my life safe. God answered my prayers...Jim & Son cares for you. Thank you from the bottom of my heart. B.J. Webb Stow, Ohio"
Outstanding customer service, reasonably priced, and quality work characterize Jim & Sons Transmissions from my experience.
Dave P. of Baltimore Maryland
"Outstanding customer service, reasonably priced, and quality work characterize Jim & Sons Transmissions from my experience. I took my 2000 Honda Accord to them nearly two years ago to rebuild the transmission, primarily because they provided the lowest estimate and because of the good reviews I saw. I was not disappointed. They fixed the transmission for the price stated and everyone on their staff was a pleasure to work with. They kept me informed of the progress and finished the work on time. They also back their work. Most recently I had a different, intermittent issue with the same car. Although I live more than 300 miles away, I took my car to them again. They worked with me to find a rental car while they troubleshot the issue. They showed their expertise in finding and fixing the problem and were extremely fair, even though the car was outside warranty. This impressive family run business seems to care about integrity first, over profit. I wish more businesses were run like Jim & Sons Transmission."
THANKS GUYS for saving me another car payment and giving new life AND VALUE to my CRV!
Heath Katy & Nolan Taylor
Cuyahoga Falls Ohio
Heath Katy & Nolan Taylor of Cuyahoga Falls Ohio
"Thank you for the resurrection of my Honda CRV. The transmission went out on it and after getting an estimate from another garage I had it brought into Jim & Sons. They towed the car, diagnosed the problem, gave me an estimate and even had it towed back to my house. At first we were going to just sell it as the cost was hard to swallow for a 2001 with 175K miles BUT with their estimate was a comment that the rest of the car was in very good shape and would last as long as the transmission. After deciding on the fix they towed it back to the shop - FREE OF CHARGE - and advised me of the updated estimate after then got into it. The fixed it in record time and even fixed a couple of other issues for the cost of the parts only. The car runs and handles like new. THANKS GUYS for saving me another car payment and giving new life AND VALUE to my CRV!"
With service like Jim & Son's I understand why you're the best transmission shop in the Akron Ohio area!
Brennan Kolton of Stow Ohio
"We just wanted to take a moment to thank you for the excellent service we received at your shop. Our truck was ready when you said it would be ready. When we experienced a problem with the truck shortly after the repair, it was towed promptly and fixed immediately. There was no additional charge even though it had nothing to do with the original repair. With service like Jim & Son's I understand why you're the best transmission shop in the Akron Ohio area! Thank you again for a great job."
Real people solving real problems!
Jason Smith of Stow Ohio
"Thanks everybody who put the extra effort in to getting my Dakota fixed up! These guys, Dan and Max in particular, put the time and care into working around my schedule and properly diagnosing the problem and keeping me posted with updates as they had them. Real people solving real problems!"