Dan Currier - Shop Foreman
In the end I was provided a quality service for an affordable price I feel.
James Johnson of Kent Ohio
"I brought my car to Jim and Sons in Cuyahoga Falls on recommendation from John at Dennings Auto in Kent. I am good friends with him and trust his judgement since usually its me or him that does all the work on my vehicles. I initially was impressed with the facility, definitely a nice clean shop. My 2003 Buick Lesabre had the check engine light on and was throwing transmission codes. I got at least 4 calls in the 2 days the car was there, informing me of exactly what they were doing, and giving me firm estimates of what we're looking at in price. In the end the fix ended up being somewhat simple and cost efficient. They made sure to make me aware of what the cost of the fix was going to be and what my overall cost would be including the labor costs I had already been made aware of. When I got the car back I was definitely satisfied with the repairs. I took it to e-check and it passed with no problems. In the end I was provided a quality service for an affordable price I feel. The staff at this location were also very nice and accommodating, which is appreciated. I would definitely recommend your shop and I will be coming back if I have any transmission issues."
Real people solving real problems!
Jason Smith of Stow Ohio
"Thanks everybody who put the extra effort in to getting my Dakota fixed up! These guys, Dan and Max in particular, put the time and care into working around my schedule and properly diagnosing the problem and keeping me posted with updates as they had them. Real people solving real problems!"
THANKS GUYS for saving me another car payment and giving new life AND VALUE to my CRV!
Heath Katy & Nolan Taylor
Cuyahoga Falls Ohio
Heath Katy & Nolan Taylor of Cuyahoga Falls Ohio
"Thank you for the resurrection of my Honda CRV. The transmission went out on it and after getting an estimate from another garage I had it brought into Jim & Sons. They towed the car, diagnosed the problem, gave me an estimate and even had it towed back to my house. At first we were going to just sell it as the cost was hard to swallow for a 2001 with 175K miles BUT with their estimate was a comment that the rest of the car was in very good shape and would last as long as the transmission. After deciding on the fix they towed it back to the shop - FREE OF CHARGE - and advised me of the updated estimate after then got into it. The fixed it in record time and even fixed a couple of other issues for the cost of the parts only. The car runs and handles like new. THANKS GUYS for saving me another car payment and giving new life AND VALUE to my CRV!"
Would you like to know what is wrong with Jim and Sons? Absolutely nothing!
Jeffrey Coleman of Akron Ohio
"Would you like to know what is wrong with Jim and Sons? Absolutely nothing! For the past two weeks I have had a horrible squealing noise coming from underneath my truck. A friend looked at it, told me it was the u-joints and offered to fix it for me. While I did appreciate his generosity, the squealing continued after his attempt. I then took my truck to a large chain auto service center to get their opinion and an estimate. Their diagnosis was also the u-joints and their estimate was through the roof. I asked another friend if he knew of an honest affordable place that I could take my vehicle. Before I could finish asking he blurted out "Jim and Sons". I set up an appointment to have my truck looked at the next day. Beverly and Max were two people that I dealt with at Jim and Sons. I do not think I have ever had a more pleasant experience dealing with anyone not only in an Auto shop but also in any service industry as I had with those two. My truck was dropped off the following day. Beverly was nice enough to drive me back to work within minutes. A few hours later Max called to let me know that my truck was ready. Not only did they save me well over $200.00, they also fixed the u-joint that my friend installed incorrectly.I would recommend Jim and Sons in a heartbeat to anyone. Do yourself a favor and go see them. You will not regret it."
It was nice to deal with a business that cares and makes the customer feel like they can ask questions.
Tom Pollock of Mogadore Ohio
"Thank you very much for your honesty and kindness. I was very impressed with your politeness both over the phone and in person. It was nice to deal with a business that cares and makes the customer feel like they can ask questions."
I will not go anywhere else based on my first experience!
Cuyahoga Falls Ohio
Matt Beck of Cuyahoga Falls Ohio
"I just wanted to let you know what a pleasant experience I had when I had the unfortunate event of my transmission completely failing in my 1994 Lexus ES300. First of all, this all started with me being stranded 30 miles away from home while away at work. The transmission had been acting up so I called to get an appointment for a check-up later in the week. I didn't make the appointment needless to say, the car would not move, except in reverse! I called Jim's and talked to Melissa explaining the situation and she promptly sent out a tow truck to retrieve my car. Upon delivery of the car to the shop, it was inspected and Max called me to explain that the transmission had failed and would need to be rebuilt. Understandably, with a car that had 184k miles on it, that it was time for some repairs to a transmission I never did anything to, except have the fluid replaced at regular frequency. Max explained the process, the timing of the repairs, the cost and answered my questions regarding the transmission and car. The transmission was repaired on time, as specified in the estimate, good as new. The staff at Jim & Son's Transmission were professional, courteous, and had me back on the road again as promised. I would recommend anyone that is experiencing transmission difficulties to pay a visit to Jim & Son's Transmission. I subsequently taken my two cars for transmission maintenance and I will not go anywhere else based on my first experience! Thank you Melissa, Max and staff."
Their pricing was MORE than reasonable. Hopefully I will not need their wonderful service on a routine basis but if I do, I will not hesitate to return to them.
Barb Knupp of Akron Ohio
"Normally when one hears the word "transmission" it is asscociated with the phrase "national debt"! This is certainly NOT the case with Jim and Sons. I found them to be very friendly, honest and accommodating in our dealing. Their pricing was MORE than reasonable. Hopefully I will not need their wonderful service on a routine basis but if I do, I will not hesitate to return to them. Thanks guys!!!"
Without a doubt the most impressive experience I have had at an auto repair shop ever.
Mike Thompson of Akron Ohio
"I found Jim and Sons on the internet was very impressed with the reviews I read. I called every other shop imaginable and was not impressed by a single one. Called and talked to Max and came away very impressed. Scheduled the tranny service for my KIA. Had a load of questions and concerns and was not only assured it was the right thing to do, but I also came away with a vast amount of knowledge about these newer tranmissions and how they fuction and why they need regular serviceing. At a very reasonable price. I felt very comfortable there. I have read a lot on the correct procedure on how to service a tranny and i can tell you Jim and Sons does it the correct way. It was amazing to me how nasty the fuid coming out of a transmission with less than 50,000 miles was. The car shifts buttery smooth now; the difference is astonishing. Beverly is a real cool cat. Without a doubt the most impressive experience I have had at an auto repair shop ever."
The work was flawless. My car drives like a dream now, the attention to detail...well is just unheard of anymore!
cuyahoga falls Ohio
Hugh mclaughlin of cuyahoga falls Ohio
"Had a very expensive Avanti updated with a five speed transmission. The work was flawless. My car drives like a dream now, the attention to detail...well is just unheard of anymore! Nice to do business with professionals... they are the best.."
If Jim & Sons were a religion, I would sign up.
Pat Saueressig of Stow Ohio
"If Jim & Sons were a religion, I would sign up. At 4:30 on the Friday afternoon before a holiday weekend my transmission failed while towing a camper. A local dealership recommended J&S's. Tiffany assured me they could handle the job but not until Tuesday following Memorial Day. She provided me a recommended tow service that was able to come get the vehicle (out-of-town) on Sunday. They called me on Tuesday and promised an estimate by Thursday. They called Wednesday with the estimate and promised I'd have the vehicle back on Monday or Tuesday the following week. I was elated when they called on Friday morning to tell me the vehicle was ready to pick up with no surprises about my bill. They worked out all the details with the warranty company so I didn't have to get involved at all. These folks know how to provide customer service! Very prompt and professional and a great warranty to boot! "