Client Review
Pat Saueressig — Stow OH

If Jim & Sons were a religion, I would sign up. At 4:30 on a Friday afternoon, and before a holiday weekend, my transmission failed while towing a camper. A local dealership recommended their transmission place in Cuyahoga Falls. Tiffany assured me they could handle the job, but not until the Tuesday after the holiday weekend. Tiffany provided me with a recommendation for a towing service that was able to come to get the vehicle on Sunday. They called me on Tuesday and promised an estimate by Thursday. They called Wednesday with the estimate and promised I would have the vehicle back on Monday or Tuesday the following week. I was elated when they called on Friday morning to tell me the vehicle was ready to pick up with no surprises about my bill. They worked out all the details with the warranty company, so I did not have to get involved at all. These folks know how to provide customer service! Very prompt, professional, and have a great warranty to boot!