Mission Statement

Ashley W of Cuyahoga Falls Ohio

"I will be recommending Jim & Sons to everyone I know. Best investment so far, was coming here to have my truck worked on. Its running like its brand new. Best customer service ever. Again, thank you guys so much."

Pat Saueressig of Stow Ohio

"If Jim & Sons were a religion, I would sign up. At 4:30 on the Friday afternoon before a holiday weekend my transmission failed while towing a camper. A local dealership recommended J&S's. Tiffany assured me they could handle the job but not until Tuesday following Memorial Day. She provided me a recommended tow service that was able to come get the vehicle (out-of-town) on Sunday. They called me on Tuesday and promised an estimate by Thursday. They called Wednesday with the estimate and promised I'd have the vehicle back on Monday or Tuesday the following week. I was elated when they called on Friday morning to tell me the vehicle was ready to pick up with no surprises about my bill. They worked out all the details with the warranty company so I didn't have to get involved at all. These folks know how to provide customer service! Very prompt and professional and a great warranty to boot! "

Bob Thompson of Stow Ohio

"Took our 04 Trailblazer with a 4WD problem to Jim's based on our regular mechanic's recommendation. Very glad we did! Max called me with a preliminary diagnosis on the problem and fortunately it didn't involve any new parts or expensive labor costs. In fact, Max gave me some tips to avoid having it reoccur. Honest, professional, friendly people with a long-standing reputation."

Tom Adamson of Stow Ohio

"Truly a repair shop that can be TRUSTED....I took my mother's 2007 Mercury Mountaineer there after a local dealership quoted a $4,500 repair for the transmission, Jim and Sons completed the work for less than $2,300. I then decided to take my 2008 GMC 2500HD there after another dealership recommended a $2,000 repair for a re-manufactured transfer case, Max assured me he would check it out completely, after keeping me informed throughout the entire process he and his brother found some loose wire connections, fixed those and did a complete service on the transfer case ALL for less than $300.00. Truck drives fine again. They have definitely earned my trust from here on out. I cannot say enough for them and the other staff. Please don't hesitate to take your vehicle there.Thanks again,Tom Adamson"

CHUCK NASSAR of AKRON Ohio

"Everyone at the business was very professional and informative. They took care of us quickly and gave us an analysis that was very helpful. NO CHARGE ......WOW.......WE WILL ONLY USE JIM AND SONS IN FUTURE"

Ray Woods of Akron Ohio

"I had a serious noise in the rear differential of my 2002 Blazer. With 205,000 miles on it, I was not surprised. These guys were great. Free diagnostics, and they gave me two options for the repairs. I chose and they fixed. The cost was much less than I expected. Now it is ready for another 100,000 miles. I was treated well, and I highly recommend this shop for any drivetrain repairs you need. "

B.J. Webb of Stow, Ohio

"I cannot say enough good things about Jim & Sons Transmission Specialist! I got in my car to go to work and my gear shift was a wet noodle. I stood in my drive in total dismay. I called Jim and Sons to ask for help. Within 20 minutes, Beverly had a tow truck in my driveway and to top that off he was not only professional but kind. That was my first indication that I had called the right person. After I got to work Max called to give me an update. The next morning, I received another call from Max giving me the morning update and expense report. By the afternoon I got a call saying my car was ready for pick up. I am a senior citizen. I cannot express enough of my gratitude to these people who not only treated me fairly, efficiently and professionally but with more kindness than I have ever experienced from total strangers who cared enough to make my life safe. God answered my prayers...Jim & Son cares for you. Thank you from the bottom of my heart. B.J. Webb Stow, Ohio"

Jim Marsteller of Brimfield Ohio

"Just fantastic and caring customer service!! I researched Jim & Son's before I took my classic car there- after reading all the other reviews I know I made the right choice- I had the same excellent experience- from the phone call to make the appointment, thru the service to the pick up- all just excellent - HONEST RELIABLE IN AND OUT AS PROMISED with no extras- no up selling- just what the car needed and what I asked for- no surprises. Now the most honest shop I have ever been to in my 50+ years. If you are reading this and deciding whether to take your car here or elsewhere read what all the customers say. I will be back and I will also share with everyone I know how happy I am I went there and trusted them with my car."

Brennan Kolton of Stow Ohio

"We just wanted to take a moment to thank you for the excellent service we received at your shop. Our truck was ready when you said it would be ready. When we experienced a problem with the truck shortly after the repair, it was towed promptly and fixed immediately. There was no additional charge even though it had nothing to do with the original repair. With service like Jim & Son's I understand why you're the best transmission shop in the Akron Ohio area! Thank you again for a great job."

Tom Pollock of Mogadore Ohio

"Thank you very much for your honesty and kindness. I was very impressed with your politeness both over the phone and in person. It was nice to deal with a business that cares and makes the customer feel like they can ask questions."