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The Jim and Sons Transmission Specialist staff of transmission service & repair technicians and management realize that our auto repair customers are the most valued asset of our Cuyahoga Falls ~ Akron auto repair shop. We are always happy to receive testimonials from shop customers and equally happy to share their feedback with you!

"We just wanted to take a moment to thank you for the excellent service we received at your shop. Our truck was ready when you said it would be ready. When we experienced a problem with the truck shortly after the repair, it was towed promptly and fixed immediately. There was no additional charge even though it had nothing to do with the original repair.

With service like that, it is easy to why your shop is so successful. Thank you again for a great job.

Sincerely, Brennen Kolton "

" March 10, 2008

Dear Jim & Son's Transmissions Staff,

I just wanted to let you know what a pleasant experience I had when I had the unfortunate event of my transmission completely failing in my 1994 Lexus ES300.

First of all, this all started with me being stranded 30 miles away from home while away at work. The transmission had been acting up so I called to get an appointment for a check-up later in the week. I didn't make the appointment needless to say, the car would not move, except in reverse! I called Jim's and talked to Melissa explaining the situation and she promptly sent out a tow truck to retrieve my car. Upon delivery of the car to the shop, it was inspected and Max called me to explain that the transmission had failed and would need to be rebuilt. Understandably, with a car that had 184k miles on it, that it was time for some repairs to a transmission I never did anything to, except have the fluid replaced at regular frequency. Max explained the process, the timing of the repairs, the cost and answered my questions regarding the transmission and car.

The transmission was repaired on time, as specified in the estimate, good as new. The staff at Jim & Son's Transmission were professional, courteous, and had me back on the road again as promised.

I would recommend anyone that is experiencing transmission difficulties to pay a visit to Jim & Son's Transmission. I subsequently taken my two cars for transmission maintenance and will not go anywhere else based on my first experience.

Thank you Melissa, Max and staff.

Sincerely,
Matt Beck"

"Thank you for your excellent work you did stopping the transmission on my car from leaking fluid. I appreciate the manner in which you took my car in, inspected it and repaired it. I would also like to say thanks for telling me the charges for your work which were 100% less than I had anticipated. I'm wishing that you will continue to have the best of success in your business.

Sincerely,
Bob Doherty

P.S. A second thanks for the rides to my home and back, both times you worked on my car. "

" Thank you very much for your honesty and kindness. I was very impressed with your politeness both over the phone and in person. It was nice to deal with a business that cares and makes the customer feel like they can ask questions."

" very,very professional+respectful. i cant say enough good things! thank you so very much. i am so happy that my stepfather knew about your shop. my van runs great now. i really trust your knowledge and integrity thanks again, vickie"